Shipping policy

At Plushbun, we want your plushies to reach you safely and on time. This policy explains how we process, ship, and deliver orders across Pakistan.

ORDER PROCESSING TIME

Orders are processed and dispatched within 1-2 business days of being placed. Business days are Monday through Friday, excluding public holidays. Orders placed before 7:00 PM on a business day are processed starting that same day. Orders placed after 7:00 PM, or on a weekend or public holiday, will begin processing on the next business day. We currently dispatch orders only on weekdays. Orders are not shipped out on Saturdays, Sundays, or public holidays.

DELIVERY ESTIMATES

Once your order is dispatched, delivery typically takes 2-5 business days across Pakistan. Delivery times are estimates provided by our courier partners and are not guaranteed. Occasional delays may occur due to weather, public holidays, courier volume, or circumstances beyond our control.

SHIPPING RATES

We charge a flat shipping rate of PKR 250.0 on all domestic orders. Orders above PKR 8,500 qualify for free delivery, applied automatically at checkout.

CASH ON DELIVERY (COD)

We offer Cash on Delivery with no additional COD handling fee. Payment is collected by our courier partner at the time of delivery. If a COD order is refused or the recipient is unreachable at the time of attempted delivery without prior cancellation, we reserve the right to charge any return shipping costs incurred and may restrict COD as a payment option on future orders.

ORDER TRACKING

Once your order is dispatched, you will receive an email with your tracking information so you can follow your package's journey to your doorstep.

DELAYED, LOST, OR DAMAGED PACKAGES

If your order is significantly delayed, lost in transit, or arrives damaged, please reach out to us at hello@plushbun.com with your order number. We review these situations case-by-case and will work with you to find a fair resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

ADDRESS CHANGES

Please double-check your shipping address before completing your order. Once an order is placed, the delivery address is locked in and cannot be changed or redirected, as orders are processed and handed to our courier partners quickly to keep delivery times fast.

QUESTIONS?

If you have any questions about shipping or your order, contact us at hello@plushbun.com.